1. How long until my order is processed?
Once your order is placed and payment is received, an email confirmation containing a summary of your order will be sent to the email address associated with your user account if you are a registered user or the email address you provided during checkout if you placed the order as a guest. Your order is then processed at our end within 24 hours. Some orders are shipped directly from manufacturers, so please allow 1-7 days for them to process your order. At this point, you will receive another email containing your tracking information which you can use to track your order.
2. How long does shipping take?
The vast majority of our products are shipped via ePacket which is a US Postal Service. After processing and leaving the warehouse, items usually take between 12 - 20 days to arrive at their destination but can take longer from time to time. International delivery to countries other than the US & Canada usually take about 12-25 days.
3. How much does shipping cost?
All orders to USA, Canada, Australia, and UK are completely free.
Orders placed outside the US, Canada, Australia, and UK are subject to a $9.95 shipping fee unless noted otherwise.
4. Do you not not ship to my country?
If you do not see your country at checkout, please contact us for a customized shipping quote.
5. How can I track my package?
To track your package you can either follow the link provided in the order tracking email or copy the tracking number and paste it into the Order Tracker.
6. How can I return an item?
If you are unsatisfied with your product, please send us an e-mail to email@example.com with your name, address, and order number.
7. Why are there items missing from my order?
This is normally caused by items that are shipped directly from manufacturers. When your order is placed, it is processed and shipped with all items that are currently in stock. The remainder of the order is shipped as it arrives at no additional charge to you.
Our FAQs are constantly being updated to help answer all your questions. If you are unable to find your answer here, please do not hesitate to email us at firstname.lastname@example.org